Shipping policy

Last Updated: October 17, 2025

At Aurell, we want to make sure your order arrives safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store. By placing an order with us, you agree to the terms below.

Processing Times

  • Orders are typically processed within 1–3 business days after payment is received.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • If we experience a high volume of orders or unexpected delays, processing times may be longer. We will notify you if there is a significant delay.

Shipping Methods & Delivery Estimates

  • We offer standard shipping and, where available, express shipping options at checkout.
    • United States: 7–9 business days
    • Other international destinations: 7–20 business days
  • Delivery times vary by destination and carrier. 
  • Please note: These are estimates and not guaranteed delivery times. Actual delivery may be affected by customs processing, carrier delays, or events outside our control.

Shipping Costs

  • Free shipping is available on all orders — no hidden fees, no surprises.
  • All shipments include tracking information, which will be emailed to you once your order has been dispatched.
  • We work with a network of reliable courier partners depending on your location to ensure safe and timely delivery.
  • Please note: delivery to PO Boxes or remote addresses may take longer than standard delivery estimates.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information (if available for your shipping method).
  • Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Shipping Restrictions

  • We currently ship to most countries worldwide. However, some destinations may be excluded due to carrier limitations or import restrictions.
  • If we are unable to ship to your address, we will contact you and issue a full refund.

Risk of Loss & Title

  • Once your order has been handed over to the shipping carrier, title and risk of loss pass to you.
  • Aurell is not responsible for lost, stolen, or delayed packages caused by the carrier or customs.

Wrong or Incomplete Addresses

  • Customers are responsible for providing a correct and complete shipping address at checkout.
  • Orders returned due to incorrect or incomplete addresses may be reshipped at the customer’s expense.

Returns & Exchanges

  • Our Shipping Policy should be read in conjunction with our Refund Policy.
  • Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

Questions

If you have any questions about shipping, please contact us:

📧 info@shopaurell.com

📍 Shop Aurell – Voorstraat 115, 3142AP Vianen, The Netherlands